Manchester Case Management (MCM) – Central Manchester

Manchester Case Management (MCM) – Central Manchester

Manchester Case Management (MCM) Central are a multi-disciplinary team, we help patients to manage their long-term conditions, through support and education. The team includes GP, nurses, social workers, a pharmacist, a pharmacist technician, a substance misuse practitioner and a mental health practitioner.

We can provide patients with more time and support to help them to improve their health and well-being. We aim to make a positive contribution to help people in Manchester live longer, enjoy better health and improve community and neighbourhood care for people in the city, our team can see patients in clinic or at home if appropriate.

Central Manchester Case Management Service, is a team of qualified NHS health and social care professionals, specialising in supporting patients and their families or carers who have long-term health conditions. The team will work with the patient’s carers, family and/or friends on what matters and is important to them. The service will work with a patient’s GP practice, other services and community groups to work collaboratively to improve patient health and well-being.

What has its impact been so far? Reductions in healthcare contacts have been up to 60% in some cases. People have been supported to feel more in control of their lives, re-engage with family, friends, and the local community, and feel more confident in managing their long-term health conditions. This way of working shows the difference that working together and focusing on the needs of individuals can have amongst some of the most vulnerable people in the city.

Values are the principles which guide the way we work every day, to ensure our services are the very best they can be for our patients and for our workforce. These are:

  • Everyone Matters
  • Working Together
  • Dignity and Care
  • Open and Honest

Patients being referred to us need to be:

  • Over 18 years old
  • Registered with a central Manchester GP
  • Not in the end stages of life

Suitable Patients:

  • Patients referred to the service will have complex long-term conditions and at high risk of hospital admission and have increased use of secondary services.
  • Patients referred to the service would benefit from more time and support in self-management of their complex physical and mental health long term conditions.
  • Patients who are willing to engage with lifestyle changes and understand and learn about how to manage their long-term health conditions.

MCM are not an emergency or crisis service.

Some ways in which we can help:

  • Nursing assessments
  • Medication reviews
  • Social care assessment (if not already allocated a social worker)
  • Support plans
  • Long term condition education

We will support patients from one to six months

Contact information


Phone: 0161 232 4550

Opening hours

MCM Central operates Monday to Friday, 9am until 5pm (No weekends or Bank Holidays).

Referrals can be sent to

If you would like to discuss a patient or referral to us, please call us on 0161 232 4550.

MCM Central Referral Form [Word doc approx. 177KB]

MCM Referral Criteria [Powerpoint approx. 53KB]