How we work
We take a local approach to care as we understand that people require care as close to home as possible. Although we want to provide the best care across the city, we also know that local areas have different requirements. What’s needed in Harpurhey in North Manchester, for example, may not be the same as the priorities for Didsbury in South Manchester.
Our approach is based on dividing Manchester into 12 neighbourhoods and tailoring care to local needs. We also provide a range of specialist services across the wider localities (North, Central and South Manchester) and city-wide to support people in the community.
This means that many of our teams now work together in neighbourhoods – delivering and designing services in partnership with local people. In a practical way, that means health care teams (such as district nursing teams) and social care teams are based in buildings together, in what we call integrated neighbourhood teams (INTs). That means care can be planned and delivered in a seamless way with teams taking a new joint approach to care.
Each INT serves a population of between 30,000-50,000 people - so typically each team works across two to four council ward areas.
Our INTs work closely with local GPs. As the main point of access to care, GPs play a key role in coordinating with other MLCO services and wider health and wellbeing opportunities.
Teams also build links with other partners in their neighbourhood - from Manchester City Council neighbourhood teams, local housing associations, police and voluntary organisations.
You can watch our video explaining a bit more about how the teams are working in practice here.
Our community health and social services teams that work across the wider localities of North, Central, South Manchester and city-wide deliver specialised and more complex services when and where they are needed.
We believe that this pioneering approach will make a massive difference to the health of people in our city. Staff are working for an organisation that brings together a vast range of statutory health and social care providers to work in partnership with the voluntary and community sector for the first time. That means we can build on all the other positive support networks and facilities that already exist in neighbourhoods – from hobby and social groups, to parks and leisure facilities. These can have an incredibly positive impact on health. We can also introduce new ways of working across our teams and share the best practice in parts of the city right across Manchester.
Putting people first
Crucially, we are putting people first by focusing on what matters to them, to support good health, manage conditions and prevent ill health.
We know that a lot of care can involve a lot of processes, we want to change to a more a person-centred approach. We will help people by listening to them to find out what they need to stay happy, healthy, independent and fulfilled.
We will also work in a targeted way to provide help for those people who have the greatest health and care needs. It’s part of our aim of helping people take charge of their own health and care. This is why we say that MLCO is a delivery partner – because it can only lead local care through the help of local services, local people and local knowledge.
Alongside our frontline teams in the community, MLCO also has a small corporate team. They are responsible for planning and managing these services. The majority of those staff have come from the partner organisations to help establish MLCO and make it work.
The neighbourhood approach will help ensure that our teams work together around the needs of local people. Involving people in the planning of services means that those services will best meet their needs moving forward.
Our integrated neighbourhood teams:
Ancoats, Clayton and Bradford
Miles Platting, Newton Heath, Moston and City Centre
Cheetham and Crumpsall
Higher Blackley, Harpurhey and Charlestown
Ardwick and Longsight
Gorton and Levenshulme
Chorlton, Whalley Range and Fallowfield
Hulme, Moss Side and Rusholme
Fallowfield (Old Moat) and Withington
Chorlton Park, Burnage and Didsbury (East & West)
Wythenshawe (Baguley, Sharston, Woodhouse Park)
Wythenshawe (Brooklands) and Northenden.