Crisis Response Team – South Manchester

This new team is replacing the current community Urgent Care Service in South Manchester and will provide a 7-day service over enhanced hours. The South Manchester Crisis Response Team supports people who need urgent support at home, but who do not need to be admitted to hospital.

The service accepts referrals from community health, social care and primary care and the ‘front door’ of the hospital including A&E, Clinical Decisions Unit and Acute Medical Unit, to prevent an avoidable admission.

In the future, the team will also work with the North West Ambulance Service (NWAS), to accept referrals directly from paramedics on site, to avoid a transfer to hospital.

The team provides rapid assessment and support planning for people with an urgent health or social care need that could lead to a same-day admission to hospital.

Who we are

Our multi-disciplinary team includes:

  • Advanced Clinical Practitioners
  • Nurses
  • Occupational Therapists
  • Physiotherapists
  • Social Workers
  • Primary Assessment Officers
  • Pharmacists
  • Assistant practitioners
  • Support Workers.

What we do

We provide urgent assessments and interventions for people who have a health or social care crisis. We support people to remain at home while the crisis situation is addressed. We aim to provide care for up to 72 hours.

Referrals are triaged and allocated to the relevant person in the team and arrangements made to assess the patient as soon as possible.

We will carry out a comprehensive assessment of needs and:

  • provide treatment and support, to enable them to stay at home

We aim to transfer care from the crisis team within 72 hours – after the immediate needs are addressed. After that, we can refer to appropriate services and support as needed.

What happens on discharge?

If the person needs ongoing support, the team will, with consent, arrange referrals to other community services that can support them at home. We will write to the person’s GP with a discharge summary, so that the GP is aware of the care received from the team.

Referral criteria:

Referrals made via the South Manchester Single Point of Access (SPA) on 0300 303 9650.

We accept referrals from:

  • community health, social and primary care
  • the ‘front door’ of the hospital (A&E/CDU/AMU), to prevent an avoidable admission.

The service is for consenting adults 18+ years, who are registered with a South Manchester GP. This is an integrated health & social care team, however, services provided by Manchester City Council (social care/reablement/equipment) are available to Manchester residents only.

Referral to the team is not condition-specific, but for people who need an urgent assessment of need to remain safely at home, and where a hospital admission is not required.

Referral exclusions:

  • People under the age of 18
  • People with acute mental health or substance abuse crisis
  • People with pregnancy-related illness

(please check with our clinicians if unsure)


Location: Based at Withington Community Hospital, Nell Lane, West Didsbury

Service times: 08:30 – 18:30, 7 days a week (last new referral taken at 5pm)

Referrals: (via SPA) 0300 303 9650