Parentline (Parent Helpline)

Parentline is a new way for parents and carers to get advice and support around health related issues directly from the Health Visiting Service.

Parentline is a confidential text messaging service for Manchester parents and carers of children aged 0-5. The service is run by a dedicated team of health visitors who can provide advice and support on a range of topics including parenting, sleep, continence, immunisations, mental health, minor illness, behaviour, infant feeding, child development, healthy lifestyles and general health concerns.

Parentline is an extension of our normal Health Visiting Service to improve access to health advice for Manchester parents. Parents and carers can continue to contact their health visitor as normal.

Admission:

Parents and carers text the designated number 07480 635 892. We aim to respond within one working day.

Hours:

Monday to Friday 8.30am – 4.30pm (excluding bank holidays). Outside of these core service hours, anyone who texts Parentline will receive an automated message with advice on where to get help if their question is urgent.

Contact Details:

07480 635 892

Additional Information:

Parentline health visitors will also liaise with a family’s named health visitor if further support or a face to face to contact is needed, to ensure any health needs are addressed quickly and easily.

Download the poster here