Fantastic Key Role in Adult Social Care

Service Manager, Early Help and Multi-Agency Safeguarding Hub

Service Manager, Early Help and Multi-Agency Safeguarding Hub (MASH)

Adult social care in Manchester is rapidly changing in an exciting way. Manchester City Council have integrated into a partnership with the Manchester Local Care Organisation (MLCO) to deliver services through a holistic, coordinated model.

About you

The Service Manager for Early Help and MASH will need to be an experienced Social Worker, with a passion for what they do. We are looking for dynamic, enthusiastic and creative individuals who can innovatively drive and embed change in a fast-paced multi-agency integrated health and social care environment. If you want to play a key role in the delivery of a fundamental change to Adult Social Care’s delivery model by aligning early help and safeguarding to enable the best possible outcomes for the people of Manchester, we would like to hear from you!

Position: Service Manager, Early Help and Multi-Agency Safeguarding Hub (MASH)
Salary: £57,720 to £61,379
Contract Type: Permanent
Hours: 35 hours per week
Based: Town Hall Extension, Manchester, M60 2LA/Hybrid working
Closing Date: Sunday 26th November 2023

Apply here

The Role

Manchester is at the forefront of the transformation agenda with the formation of the integrated Manchester Local Care Organisation in which both health and social care staff work for the same organisation having a shared vision, shared values and working towards shared outcomes for the people of Manchester as central to its service model.

This role will play a key role in the development and embedding of Adult Social Care’s front door and the future alignment and delivery of an integrated health and social care front door. To enable this the role will be responsible for the strategic and operational leadership and development of the Adults Early Support Team and the Multi-Agency Safeguarding Hub (MASH). In addition, they will lead on ensuring Adult Social Care provides an effective emergency response with regards to civil contingency and major incident planning and requirements.

The Adults Early Support Team is a key element of Adult Social Care’s new and developing early help model for which this role is responsible for delivery. The aim of the model is to provide impactful strengths-based working at the front door to prevent, reduce or delay needs from escalating to ensure the best outcomes for Manchester adults, at the earliest opportunity. This includes the development of an early help offer aligned to key partners to enable people to access services within their local communities to remain independent.

Manchester operates a Multi-Agency Safeguarding Hub (MASH), which is in place to facilitate information-sharing and decision-making on a multi-agency basis. Manchester has co-located staff from the local authority, health agencies and the police to support close working relationships.

MASH receives and screen safeguarding concerns for citizens of Manchester, MASH will consider whether the criterion for further investigation is met. The team will also undertake investigations for citizens unknown to services previously. The MASH team has also been effective in preventing abuse, and spotting patterns of abuse and repeat offenders through effectively sharing information.

The MASH team will undertake safeguarding work or support neighbourhood teams in undertaking safeguarding tasks. The Service Manager will be actively involved in historical special operations with Police and partners. The Service Manager will provide a link and contact point for partner agencies.

The Service Manager is also responsible for the strategic oversight of the Community Administration Service for Adult Social Care, directly managing the Operational Lead.

The post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you, or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders, and it is available upon request.

This post is also subject to satisfactory references, proof of right to work in the UK in accordance with the Asylum and Immigration Act 1996 and other pre-employment checks where applicable.

We are an Equal Opportunities Employer, and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
Download the Role Profile for more information about the role here.

Want to apply today or find out more?

If you think you’re the right person for the job, we’d love to hear from you.

You can apply online here.

Manchester Local Care Organisation

How we work
MLCO is a pioneering public sector partnership organisation powered by Manchester University NHS Foundation Trust, Greater Manchester Mental Health, Manchester City Council, Greater Manchester Integrated Care Partnership and the Manchester Primary Care Partnership. We are part NHS, part local authority.

Around 4,000 staff that make up the city’s adult and children’s NHS community teams and adult social care teams are deployed to MLCO. They include district and community nurses, social workers, health visitors, therapists, care staff, support staff and many other health and care professionals.

Our mission statement is: leading local care, improving lives in Manchester, with you.

Learn more about MLCO.

Social Work

Why Manchester is different
Social Work in Manchester is unique. We are committed to developing and retaining our workforce to meet challenges and ensure that working with us is rewarding and enjoyable.

Adult Social Care delivers its services as part of the Manchester Local Care Organisation. We have clear guidelines around reflective supervision and Continuing Professional Development – supporting workers to be the best that they can be at all times.

We’re also transforming how we work in social care. Better Outcomes Better Lives (BOBL) is our long-term programme of practice-led change centred on achieving better life outcomes for the citizens of Manchester by working in a strength-based way.

Learn more about Social Work in Manchester

Learn more about BOBL

Bernie Enright

Executive Director of Adult Services
“Our community health and adult social care teams have been integrated for the first time with the aim to improve outcomes by working together. 12 neighbourhood teams made up of GPs, mental health services, social care and other professionals are running in unison to provide better care and support for residents.”

Integration with our partners at the MLCO has brought community health and adult social care together as one team for the first time.

Adult Social Care has a clear pathway. From first contact and assessment to budget allocation, support planning and, finally, service provision and review. In Manchester, we have a range of adult social care professionals.

Social workers are responsible for a range of complex, statutory assessments and interventions. They are bound by professional registration and have ongoing training to ensure skills development. We’ve recently strengthened our social work roles, and ongoing recruitment is increasing our capacity.

Our Manchester Equipment and Adaptions Partnership (MEAP) has occupational therapists who carry out a vital role. They support disabled residents with equipment and adaptations for their homes, or through suitable rehousing.

Social workers and occupational therapists are responsible for rapid assessments, offering a range of solutions to help people improve independence. They also provide short-term interventions when people need a bit more care and support.

I’m proud of our many in-house services that meet the needs of our older and disabled residents. These include our Reablement Service (helping people back to independence), and Supported Accommodation. We also have a vibrant external care market including day care services, homecare and residential and nursing care.

Supporting my team and I are a fantastic range of additional services that contribute to the successful delivery of adult social care in an integrated health and care environment. We’re all stepping up to the challenge so we can make a real difference to people’s lives.

I hope this provides a quick overview of the work we do, and it would be fantastic if you want to be part of our exciting ongoing journey and come on board!

See what our staff have to say about working in Manchester

“Empowering, diverse, forward-thinking and a great place to work”. Watch our short video where our staff explain what working in Manchester is like.

Want to apply today or find out more?

If you think you’re the right person for the job, we’d love to hear from you.

You can apply online here.