MLCO is rated good by Care Quality Commission

The new organisation that provides Manchester’s community NHS healthcare services has been rated as good by health regulator the Care Quality Commission (CQC).

Manchester Local Care Organisation’s community health services for adults, children & young people, end of life care, inpatient services and community dentistry were all individually rated good by the CQC in their report released today (Tuesday 19th March). The organisation also achieved overall good ratings across all five domains the CQC measure – safe, effective, caring, responsive and well led. Services were visited by CQC inspectors in autumn 2018 as part of their wider planned inspection of Manchester University NHS Foundation Trust.

Manchester Local Care Organisation (MLCO) is a new public sector partnership organisation that has been responsible for the city’s community NHS and adult social care services since April 2018. It is a partnership between the NHS and Manchester City Council and has brought these services together for the first time under one organisation. It manages over 3,000 staff including district nurses, community therapists (such as physiotherapists and speech & language therapists), health visitors, children’s community and school nurses and community dentists amongst other teams. It is also responsible for adult social care services in the city (which were not part of this healthcare focused inspection).

Professor Michael McCourt, chief executive of Manchester Local Care Organisation, said:

“We are absolutely delighted to have received a good rating from the CQC for the city’s community healthcare services. It is a testament to the hard work and quality of care that every member of community NHS staff in Manchester delivers.

“Having a CQC inspection just six months after launching a new organisation was a significant challenge, but also a great opportunity to showcase what we want to do as an organisation and the improvements that we’ve made to services. Our staff did exactly that. The inspectors fed back that they saw compassionate care being delivered across our services and the feedback from service users, families and carers alike was overwhelmingly positive.”

Amongst the key findings that the CQC reported were:

  • In adult community services, staff cared for patients with compassion, dignity and respect. Feedback from patients confirmed that staff treated them well and with kindness

  • In community inpatient settings (rehabilitation), staff had the appropriate skills and experience to provide effective care and treatment and staff understood their roles and responsibilities to protect patients from abuse

  • In community end of life care, staff were caring and demonstrated compassion and kindness to patients and their families, the approach to end of life care was multi-disciplinary with all partners working together to support patients at the end of their lives and providing 24 hour services

  • In community dental services, the appointment system met patients’ needs and there were arrangements for patients requiring emergency treatment both in and outside normal working hours

  • In community children’s services, teams across the city understood and met the needs of local people. The directorate have started to develop systems so that staff could be deployed effectively in high and low population areas although it was acknowledged that there were challenges around some waiting times that the service was working to address.

Full details of the ratings, including ratings for each individual service are given in the report published online at: www.cqc.org.uk/provider/R0A