How we work

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We take a local approach to care as we understand that people require care as close to home as possible. Although we want to provide the best care across the city, we also know that local areas have different requirements. What’s needed in Harpurhey in North Manchester, for example, may not be the same as the priorities for Didsbury in South Manchester. 


Our approach is based on dividing Manchester into 12 neighbourhoods and tailoring care to local needs. We also provide a range of specialist services across the wider localities (North, Central and South Manchester) and city-wide to support people in the community.

This means that many of our teams will work together in neighbourhoods – delivering and designing services in partnership with local people. They'll be based in buildings together, as an integrated neighbourhood team (INT) where possible so care is planned and delivered in a seamless way.

Our teams will work together in neighbourhoods – delivering and designing services in partnership with local people.

Our neighbourhood teams will work closely with local GPs. As the main point of access to care, GPs play a key role in coordinating with other MLCO services and wider health and wellbeing opportunities. 

Our community health and social services teams that work across the wider localities of North, Central and South Manchester, and city-wide will deliver specialised and more complex services when and where they are needed.

We believe that our pioneering approach will make a massive difference to the health of people in our city. Staff are working for an organisation that brings together a vast range of statutory health and social care providers to work in partnership with the voluntary and community sector for the first time. That means we can build on all the other positive support networks and facilities that already exist in neighbourhoods – from hobby and social groups, to parks and leisure facilities. These can have an incredibly positive impact on health. We can also introduce new ways of working across our teams and share the best practice in parts of the city right across Manchester.

Putting people first

Crucially, we are putting people first by focusing on what matters to them, to support good health, manage conditions and prevent ill health. 

We know that a lot of care can involve a lot of processes, we want to change to a more a person-centred approach. We will help people by listening to them to find out what they need to stay happy, healthy, independent and fulfilled.

We will also work in a targeted way to provide help for those people who have the greatest health and care needs. It’s part of our aim of helping people take charge of their own health and care. This is why we say that MLCO is a delivery partner – because it can only lead local care through the help of local services, local people and local knowledge.

Alongside our frontline teams in the community, MLCO also has a small corporate team. They are responsible for planning and managing these services. The majority of those staff have come from the partner organisations to help establish MLCO and make it work.

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The neighbourhood approach will help ensure that our teams work together around the needs of local people. Involving people in the planning of services means that those services will best meet their needs moving forward.